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Manage Freshdesk support tickets: list, get, create, update, and reply. Uses your helpdesk subdomain and API key.
100+ deploysclaude mcp add freshdesk --url https://datafaucet.dev/api/mcp/t/freshdesk
Run this command in your terminal · most users connect in under 60s
GET endpoints
freshdesk_list_tickets
List recent support tickets, most recently updated first. Returns each ticket's id, subject, status, priority, requester_id, and updated_at.
https://{domain}.freshdesk.com/api/v2/tickets?per_page=30&order_by=updated_at&order_type=desc
freshdesk_get_ticket
Get a ticket by id, including description and metadata. Returns subject, description_text, status, priority, requester, and tags.
https://{domain}.freshdesk.com/api/v2/tickets/{ticket_id}
freshdesk_list_contacts
List contacts (requesters). Returns each contact's id, name, email, and phone.
https://{domain}.freshdesk.com/api/v2/contacts?per_page=30
POST endpoints
freshdesk_create_ticket
Create a support ticket. Requires subject, description, and requester email. Returns the created ticket's id and status.
https://{domain}.freshdesk.com/api/v2/tickets
freshdesk_reply_ticket
Send a reply to a ticket's requester. Returns the created reply/conversation entry.
https://{domain}.freshdesk.com/api/v2/tickets/{ticket_id}/reply
PUT endpoints
freshdesk_update_ticket_status
Update a ticket's status. status is a number: 2=open, 3=pending, 4=resolved, 5=closed. Returns the updated ticket.
https://{domain}.freshdesk.com/api/v2/tickets/{ticket_id}
Run this in your terminal:
claude mcp add freshdesk https://datafaucet.dev/api/mcp/t/freshdesk
Connect Freshdesk to your AI agent in under 60 seconds. No account required.
{notion_token}) with your real credentialsNeed API keys? Try our free sandbox templates first to see MCP in action with zero setup.
Replace these placeholders with your real values before deploying:
{api_key}API settings page{body}Your value{description}Your value{domain}Your domain name{email}Email address{status}Your value{subject}Your value{ticket_id}Resource identifierPreview:
GET https://{domain}.freshdesk.com/api/v2/tickets?per_page=30&order_by=updated_at&order_type=desc Authorization: Basic {api_key}
claude mcp add freshdesk --url https://datafaucet.dev/api/mcp/t/freshdeskWhat your AI agent sees
I have access to 6 tools from Freshdesk: freshdesk_list_tickets, freshdesk_get_ticket, freshdesk_create_ticket, and 3 more.
“List recent support tickets, most recently updated first. Returns each ticket's id, subject, status, priority, requester_id, and updated_at.”
Calling freshdesk_list_tickets... Done. Here are the results.
Try these prompts
“List open support tickets sorted by most recently updated”
Copy“Reply to ticket 1234 telling the customer it's resolved, then mark it resolved”
Copy“Create a ticket for jane@acme.com about a login failure”
CopyClick any prompt to copy, then paste into your AI client.